General Information
Ref # 236799
Location: Qatar-Doha
Job family: Cargo & Airport Operations
Closing Date: 2026-09-23
Description
About the role
As a training manager, you will be responsible for providing and managing all ongoing, long-term improvements of employee skills enabling them to fulfil their potential within the company. Creating training for the lounge staff across the network including outstation lounges in order for the department to keep up with market trends. Ensuring compliance with local and international regulatory requirements, through training and implementation of procedures and operating policies at HIA and regional stations. To manage, develop and achieve comprehensive commercial and lounge service training strategies to support corporate goals with regard to training and development as well as manage resources in terms of time, product and people in order to deliver world class training programs.
Key Accountabilities Include, But Are Not Limited To
- Select, lead, develop and manage a core team of Training professionals.
- Monitor and conduct on-job performance feedback and coaching to ensure that set annual aims and objectives are achieved and at the same time contribute to the on-going continual professional development of those individuals identified.
- Supervise the design, the development and the delivery of training programs and in order to meet departmental needs, in compliance with national and international regulations and standards as well as best training practices.
- Responsible for proposing strategic plans for future customer experience based on analysed data and assisting in development of all procedures and ensuring all stakeholders are informed in a timely manner.
- Responsible for all training content, product services and processes.
- Accountable for building relationships with key stakeholder departments and to propose and agree action plans for implementation of new products and services.
- Managing and documenting all product information, including hard product information, for reference and distribution as appropriate to the broader team. Building and ensuring continual updates of library reference of Qatar Airways product info and competitor benchmark info.
- Responsible for ensuring information and product brief is distributed to relevant stakeholders. Presenting to stakeholders at all levels, departments, as necessary.
- Recommending remedial action steps for areas not performing to product standard. Monitoring feedback, Product delivery standards and customer feedback to feed into management reports and recommendations.
- Liaise with all relevant line departments within lounges to ensure that appropriate training needs/requirements are highlighted / established and related documentation, policies and procedures are implemented as required.
- Assist, prepare and submit Capital and Expense budgets as well as monitor annual costs associated with the Training Unit to meet planned growth requirements set by lounge management. This will incorporate strategic thinking in minimizing training costs through analysis and selection of appropriate training methods and resources, while at the same time ensuring quality and effectiveness as well as identification and exploration of Third-Party revenue generation opportunities.
- Monitor and review the progress of trainees through questionnaires and discussions with managers ensuring that statuary training requirements are met by evaluating training and development programs, amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.
- Manage and create development plans for training, including but not limited to the employees of HIA lounges, AlMaha, Outstation lounges as well as management.
- Timely completion of the audit timelines, programs, communication plans, fieldwork, portal updates and final reports to the line manager including centralised data base for training.
- Working with scheduling, coordinate training schedules, arranging suitable locations and trainers and supporting resources.
- Liaise with both internal and external providers
- Align with other QR & subsidiary training departments
- Training requirements for Admin & Office as well as new joiners introductory / orientation/ onboarding
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualification
About You
- Minimum 8 years of job-related experience required
- Certified trainer or recognized training qualification.
- Recognized qualification in Training and Development, Education, HR, or Organizational Development
- Awareness of Professional programmes in Training.
- Computer Literacy (Microsoft Office Products)
Job Specific Skills
- Managerial skills - Ability to allocate work, set clear direction and manage workflow.
- Strong mentoring and coaching skills.
- Practical and technical knowledge. Ability to train and develop team members skills.
- Communication Skills: Ability to deliver verbal and non-verbal messages professionally and clearly.
- Ability to capture the attention of an audience and to follow up on messages delivered.
- Observation skills: Ability to note and highlight behaviours and actions which require corrective feedback and to be able to deliver that feedback in a constructive manner.
- Ability to foster teamwork, build trust and gain commitment from team members.
- Creativity, innovation and always looking for ways to enhance and improve training methodologies.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=236799
